FAQ

Frequently Asked Questions

GENERAL QUESTIONS

Why are ReBow™ Boxes better then cardboard?

With their ability to stack and wheel around on a dolly, ReBow™ boxes eliminate the need for heavy lifting and provide a more efficient way of transportation. Our Reusable Boxes also help create a more eco-friendly environment by eliminating the use of cardboard and cutting down waste. All around, ReBow™ Boxes will save back ache, time, and stress for the same price, if not less, as cardboard boxes and tape.

Will ReBow pack or move my stuff?

No, ReBow™ is not a moving company, we only rent and/or store ReBow boxes. If you're looking for a moving company, we highly recommend our sister company Ortiz Bros. Moving & Storage (323-221-3393).

What are your delivery and pickup times ?

Delivery & pickup days and times are Monday-Friday from 8:00 AM-4:00 PM and Saturday from 8:00 AM-2:00 PM.

How big are ReBow™ Boxes?

ReBow boxes hold approximately 3.2 cubic feet of storage. Their dimensions are 27.5 inches long x 19.5 inches wide x 15 inches high.

Can I buy ReBow boxes?

No, our boxes are only available for rent and/or storage.

Do I need to be home for delivery and pickup ?

Yes. Someone over the age of 18 is required to be home to sign for the delivery and pickup.

Are ReBow™ boxes cleaned between rentals?

Yes, after each rental our boxes are thoroughly cleaned, sanitized, and prepared for the next order.

Are there delivery and pickup fees?

Delivery and pickup services are free for curbside drop off and pick up in our coverage area. For locations outside our service area call to check availability—additional charges may apply. For deliveries or pick ups that require an elevator or stairs, please see our rates.

Will ReBow deliver the boxes inside my house ?

We only offer standard curbside delivery, however if needed we can deliver & pickup your ReBow Boxes inside your building for additional charges. Charges are dependent upon factors such as stairs, elevators, distance from the street, and the quantity of boxes. Cost options can be found here.

RENTAL QUESTIONS

How long do I get to keep the ReBow boxes I rent ?

When you place an order, you will get to decide how many weeks you would like your rental term to be. To start, every order has a minimum rental term of 2 weeks. Anything after that is up to you. Boxes will be charged on a weekly basis after the 2 week minimum.

What if I need more boxes after I place my order?

You can log into your account and add more boxes to your order or you can simply place a new order on our website we’ll be happy to deliver additional ReBow boxes. If you can’t find your account login information, contact us.

What if I need to reschedule my delivery date?

You can do so by logging into your account or you can call us. You must reschedule your delivery day 48 hours in advance.

STORAGE QUESTIONS

What is ReBow Micro Storage ?

Our Micro Storage solution offers a secured facility to store your ReBow boxes with complimentary delivery & pickup services. The reason it’s called “Micro” is because we only store items that fit in our 3.2 cubic foot ReBow box. Larger items such as furniture and beds can’t be stored. If you are in need of a full storage service please contact our sister company Ortiz Bros. Moving & Storage (323-221-3393).

Is there a delivery and pickup fee for micro storage?

Delivery and pickup services are free in our coverage area. For locations outside our service area call to check availability—additional charges may apply.

How long are Micro Storage terms ?

Micro storage terms are charged on a monthly basis.

Can I access my items during the storage period ?

Yes, customers must call and schedule a storage access 24 hours in advance during our business hours ( Mon-Fri 8:00am - 4:00pm ).

Can I store other items beside ReBow boxes ?

We currently do not offer this service at this time. Please check back with us or contact us if you have any more questions.

Is my stuff safe?

Absolutely! Our durable & barcode tracked boxes, secured facility, and professional team will handle your belongings with great care. All you have to do is pack your things and we’ll take care of the rest.

How much time do I have to pack my items ?

We offer a complimentary 2 day window to pack your items. Storage term will begin on the 3rd day after receiving your ReBow™ order. Upon delivery of your storage, you will have 2 unpacking days prior to picking up your ReBow™ boxes.

What if I need more time to pack my stuff?

If you need more time to pack your stuff, you can just reschedule your pickup / delivery time, however your storage subscription package will begin.

Can I store only some of the boxes I pack ?

At this time, we require that all your ReBow™ boxes go into storage. If you would like to seperate your move, please place an additional Rental Order with us.

Can I change my storage time frame after I place my order ?

Yes, you will receive an account where you can login and manage your order. In your account, you can make change requests for delivery and pickup times, as well as update any addresses, add boxes and change addresses and payment information.

Subscribe and get access to promotions, moving
information and more!

© COPYRIGHT 2022 REBOW SYSTEM.